We are here to help you switch to Dojo as quickly and easily as possible. That’s why we could pay up to £3,000 for any fees incurred from cancelling your contract with your previous provider.
Switch in 3 easy steps
Note: Finish signing up with Dojo before cancelling your previous contract. We’re unable to cancel it on your behalf.
- Contact your previous provider to cancel your contract (there’s an example letter below). This also includes your terminal leasing provider if you have a separate contract with them. You’ll find their contact details on previous statements or on their website.
The process for cancelling your existing contract will differ depending on your previous provider. However, we recommend including all the information in the example in your cancellation request.
- Pay any cancellation fees to your previous provider
Make sure you keep proof of payment in the form of a bank statement, receipt, or payment authorisation. - Request a final VAT statement
Ask your previous card payment provider to send you a final VAT statement or invoice clearly stating the fee for cancellation. You will also need to request one from your terminal leasing provider if this is a separate company.
Claim for can be found under: https://support.dojo.tech/hc/en-gb/requests/new?ticket_form_id=7384502900124
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